Refund Policy

 We are committed to providing you with high-quality products and services. If you are not satisfied with your purchase, please carefully read the following return policy: 

1. Return Conditions

- The product must be in its original packaging, unused, and with all tags intact. 

- Return requests must be submitted within 14 days of receiving the product. 

- The following items are not eligible for return: 

 - Customized products or personalized services. 

 - Opened food, personal care items, or other consumables. 

 - Products damaged or misused due to customer handling. 

2. Return Process

-Contact Customer Service: Submit a return request via email or online chat, providing your order number and reason for return. 

-Await Approval: We will review and respond to your return request within 3 business days .

-Ship the Item: Once approved, please return the product to the specified address and keep the tracking number for reference. 

-Refund Processing: After receiving and verifying the returned product, we will process your refund within 5-7 business days. 

3. Refund Details

- Refunds will be issued to the original payment method (credit card). Processing times may vary depending on your bank or payment platform. 

- If the return is due to a product quality issue, we will cover the return shipping costs. For non-quality-related returns, the customer is responsible for return shipping fees. 

4. Exchange Instructions

If you need an exchange, please indicate this in your return request. We will prioritize your case and ship the replacement product as soon as the return is confirmed. 

5. Important Notes

- Ensure the returned product is securely packaged to avoid damage during transit. 

- If the returned product does not meet the conditions (e.g., used or damaged), we reserve the right to reject the refund or exchange. 

6. Contact Us 

If you have any questions, please contact our customer service team via: 

- Email: chloediylife@gmail.com 

- WhatsApp: +971586103586 

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